SHIPPING & RETURNS
Shipping Policy
Shipping Zones:
We offer international shipping to various countries. Please note that shipping costs, delivery times, and available services may vary depending on the destination. You can find detailed shipping information and costs during the checkout process.
Processing Time:
Orders are typically processed within 1-3 business days after payment is confirmed, excluding weekends and holidays. In some cases, processing may take longer, and we will notify you of any delays.
Shipping Time:
The estimated shipping time varies based on the shipping method and destination. Please note that international shipments may be subject to customs inspections and additional delays beyond our control.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We aim to provide you with competitive shipping rates.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Customs and Duties:
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for information on these fees.
Return Policy
14-Day Return Policy:
We want you to be completely satisfied with your purchase. If you are not, you may return your item(s) within 14 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
To initiate a return, please contact our customer support team at customersupport@local-space.com within 14 days of receiving your order. Please provide your order number and the reason for the return. Our team will guide you through the return process.
Return Shipping:
You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure your return is received.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.