Shipping Information
Address Changes & Order Updates
To change your shipping address, contact details, or cancel an order, please email us at customersupport@local-space.com as soon as possible after placing your order.
Requests are processed in the order received. While responses may take 1–2 business days, time-sensitive requests are handled based on when your email is received.
Please note:
- Changes and cancellations are only possible before an order is processed, typically within 2 hours of placement
- For security reasons, billing addresses cannot be updated. Orders requiring a billing address change must be cancelled and placed again
Shipping Notice
We dispatch all orders from the United Kingdom.
For international orders, customs duties, import taxes, and local handling fees may be applied upon delivery. These charges are the responsibility of the recipient.
Processing Time:
Orders are typically processed within 1-3 business days after payment is confirmed (excluding weekends and holidays). In some cases, processing may take longer, and we will notify you of any delays.
Shipping Time:
Delivery times vary depending on the shipping method and destination. Please note that international shipments may be subject to customs inspections and delays beyond our control.
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We aim to provide you with competitive shipping rates.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Customs and Duties
All orders are shipped from our UK warehouse.
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for further information.
Important Notice for U.S. Customers
Due to recent changes in U.S. import regulations, orders shipped to the United States may be subject to additional tariffs or customs duties upon delivery.
These charges:
- Are determined by U.S. Customs
- Are not included at checkout
- Must be paid even if the shipment is refused or returned
Customs clearance is required for returned shipments, and return freight charges will apply. We cannot process refunds until all outstanding customs and return shipping fees have been settled.
We recommend checking with your local customs authority for potential import charges before placing your order.
For information on returns, exchanges, and eligibility, please refer to our Returns & Exchanges page.